Terms and Conditions:
The Sign Up:
Payment Options: You may use the e-transfer option (no admin fees) , credit card (cc admin fee) or Afterpay (separate service – requires sign up).
Payment Plans: You may use the Afterpay option at checkout, there’s a small percentage admin fee added, if you use this service. You are able to split your payment into multiple months i.e. 6 months, and pay no interest.
Certificate: In case your certificate is lost or damaged, and needs to be re-printed by us, there will be a 50$ payment requested.
Online programs are accessible as soon as your payment for the program is approved. If you purchase the program on the weekend, the activation may take place on the first business day i.e. the coming Monday. Once the payment is approved, the program is instantly accessible to you and can be viewed.
The viewing of online theory programs can be combined with in-car driving to maximize your understanding and practice of driving a vehicle. You will still need to initially complete a portion of the theory program before starting the in-car lessons. You can start to join the in-car driving lessons, once you reach chapter 16 of the online program only.
Refund policy: Once you’ve started a program, the payment is non-refundable. We can help you in any way we can, and we’ll try our best to address any issue case-by-case.
Course duration: Students have a total of 52 weeks to complete the entire 35+ hour driver’s ed program (the theory and the driving portions). If this course is not completed in the time allowed, the program access is blocked automatically by the system, and it can be re-purchased again at a discounted rate. The course progress will be reset once the year is up.
It’s important to note that if you fail to complete the program in a timely manner that access to the driving lessons included within the program are also lost. The classroom and the driving portions work and support one another throughout this time, and are not considered separate entities within the program.
Driving Lessons only: In this case you’d like to switch the program to just driving lessons, you may do so by requesting this change, as long as there’s at least 3 complete months remaining to the expiry date of the program.
For the 6+ Hour Driver Improvement program, a 3 month time frame (12 weeks) is permitted. If the program is not completed in this time, the student may repurchase the program at a discounted rate in order to complete the program. The course progress will be reset to ensure continuity of learning.
For the Road-test Preparation package, you are allotted 6 months.
In-Class Sessions:
Online Tracking: All online lessons are tracked and must be completed in their entirety to count. The time that you enter the lesson, view the lesson and complete the lesson will be recorded and observed. Each video section has questions that need to be answered correctly, and submitted in at the end of the video section, in order to progress to the next section.
Technical Support: In case of any issues accessing the online program, the student is expected to contact our technical support team via our ticket centre. Since this is an online program, it does not offer phone service to help with course questions or technical support – there is a support ticket centre specifically designed for this purpose.
We will try to help you progress through the course as smoothly as possible. Unless engaged in other activities, we will ensure that you are assisted between the hours of 9 am – 7 pm, Monday to Friday, as may be needed.
Marking of assignments: In order for your submitted assignment, please provide ample time. A Brave driving instructor needs to be in the office to look over your responses, and to provide feedback. Class participants are expected to be free from cellphone use, and to keep from conversing while the program is in session. Furthermore, students are expected to ask questions in case a topic, question or section may be unclear through the support ticket centre. If for some reason, an assignment is missed or not graded within 24 hours, we ask that the students contact us, and we’ll prioritize and grade said assignment as soon as possible.
The course text-book: You may request to purchase the online course textbook, and you will be provided one.
Timeline and certification: While the lessons are self paced, you cannot rush education. If you’re in a hurry, or in dire need for a certification, please do not register. We cannot rush or hurry the natural progression of the program on the account that a student needs their certification right away or that they have a road-test coming up. When the lessons are completed in sequence, and the quizzes and the assignments completed satisfactorily, a completion certification is rewarded.
In Car Sessions:
Prior to starting the in-car sessions, the students are required to complete the theory portion of the online program (currently until chapter 16).
Having a road-test booked (even in advance) is not an excuse to get into the car prior to completing the required theory portion of the program.
Session length:
The in-car lessons are at most 2 hours in length, according to the present regulations. 2 hours is a suitable length of time before a novice driver may become fatigued, inattentive and prone to make unnecessary mistakes, and to become unproductive in their learnings; this length of time cannot be surpassed or increased for safety reasons. Some of the sessions may be 2 hours (road-test preparation) and some may be 1.5 hours (driver training sessions).
Additional lessons:
In case of a request for additional lessons, they can be offered and they will be 1.5 hour in length.
Meeting location:
Instructors will make their best effort to meet students at home, work, etc. within the HRM territories. In the event that the students reside on the outskirts of the city or too far what would be considered reasonable, a pick up location will be assigned. In this event, the student will be required to arrange a ride to and back from the appropriate location.
We book appointments according to the location of the students and their proximity to one another. Students are therefore required to provide the exact location of their lesson (in case of any changes) at least 24 hours in advance. Failure to do so could lead to the cancellation of that lesson (if the instructor is unaware of where they are required to meet the student), and a late change to the location will not be accepted.
Advance notice required for changes:
In car appointments are saved for the students who have booked them, and therefore it’s expected that the student will honor the appointment. In case of any changes, it’s expected that the student will cancel or reschedule the scheduled appointment with 24 hours time or more remaining, in order to assure that another student may have a chance to book the said appointment.
Late cancelations/reschedules:
In the event that a scheduled appointment is cancelled “last minute” ( within a 24 hours time), without a dire or urgent reason, there will be a cancellation fee of 50$ charged to the student’s account balance.
If the student is late to the in-car appointment, at the pre-designated location, for more than 15 minutes, the lesson will be considered null, and there will be a late cancel charge applied as per above.
If the instructor is not notified at all via either an email to our school email info@bravedriving.com or contacted via phone or text, that you’ve decided to cancel an appointment (in other words a ‘no show’ ) then the full amount of driving lesson will be due (i.e. 100$ for an ordinary lesson) on the student’s balance.
Appointments may be approved with less than 24 hours remaining. If you do book an appointment late i.e. with less than 24 hours remaining to the appointment, you will not have an opportunity to cancel this appointment and you will be considered committed to it. In the event that you cancel such a late booked appointment, depending on the circumstances, one of the above two scenarios will unfold.
Reminders:
Reminders for appointments may be sent via email ( you will need to check your emails and white list us i.e. check spam, junk mail, etc.) or they may be sent by a text message. In case of any discrepancies, students are required to contact us to confirm their appointment exact time or they may use the driving portal to see what appointment time they are booked for.
It’s rare, but sometimes the time zone in your account may be off, and you may get a notification with the wrong time when you receive a reminder. The surest way to check is to login to your account, and it will be noted correctly there.
Road-test Appointment and Booking:
Road-test appointments may be booked by students themselves or by our staff. Our driving program hours can only accommodate Halifax, Dartmouth and Lower Sackville testing locations. Additional fees will apply if a student is allowed by us to do their road-test in one of our vehicles in another city i.e. Windsor, Truro or Bridgewater.
If a student plans to take their own car for the road-test, they can do so. In this case, they will need to book their own road-test appointment through the Access NS phone line.
Due to the nature of how road-test appointments are booked, a student’s ordinary appointment (driving lesson) may be rescheduled at the last minute to give way to the completion of another student’s road-test. An appointment for a road-test is occasionally booked at the last minute – this is due to how Access NS opens availability times.
If any student books their own road-test appointment, or decides not to reschedule to a time suitable for our schedule, he/she may need to use their own, borrow or pay for another vehicle for the road-test. Appointment times for the road-test are decided based on Access NS availability, and driving schools have no control or influence over this process. The fee to rent a vehicle through a different establishment, or to borrow a vehicle will be at the expense of the student in this case.
Frigid weather exception:
In the event of frigid weather, our instructors may cancel a session that you have booked with late notice (if called for), if the issue of safety is at risk. Examples of frigid weather are included, but are not limited to: extreme rain, snow on the roads, storm, news warnings, and more. The instructor assigned will use his experience and discretion to decide based on the situation and/or the individual student skills, whether he will be able to manage the present conditions or if it’s best to avoid the environment altogether. In this event, there would be no cancelation charges due to the student.
Student Conduct:
Student behavior:
The students are expected to be respectful, well mannered and at a disposition suitable to learning and receiving information and instruction. Under no circumstances, are the instructors to be insulted, abused, or unreasonably challenged. In this event, it is understood that the instructor has the authority to cancel the session, in which case he may be unable to drive the student back to the appointed location of the meeting start.
Abuse:
Verbal abuse, language, and general disrespect of staff in any form is not tolerated, and will result in a disciplinary action. Spam calling, text messages, or continuous emails, without purpose, or a request will be ignored, and it can lead to disciplinary action. Kindness is our policy, we offer respect and the same is expected of the students, and their parents. A true educational can only be formed based on understanding, kindness, and safety.
Student hygiene and state:
Students are expected to be sober, clean and free of any fragrance that may affect the atmosphere of the car cabin. As the instructor will be sharing a confined space with the student, it is the responsibility of both the instructor and the student to respect that some could be more sensitive to either foul smells or the smell of cologne, fragrance, etc.
Substance use:
The usage of drugs or alcohol is strictly prohibited while operating a vehicle. If suspected of intoxication, the lesson will be stopped immediately at the expense of the student’s time, and the instructor will drop student off at the pickup location.
**The contents of the current terms and conditions may not be inclusive of every unforeseeable circumstance possible to occur. For this reason, the terms and conditions may be updated or otherwise changed in any way, at any time, without notice.**
